Compassionate Dog Grooming Experience

Toilettage Lolli-Pawz

Compassionate Dog Grooming Experience

WE MUST RESPECT PHYSICAL DISTANCE

NEW GUIDELINES TO FOLLOW

Please we ask that you arrive on time for your appointment, in order to run things smoothly for everyone, now more than ever this is very important. DOOR WILL BE LOCKED ONCE WE START GROOMING, and you will miss your appointment.
Unless you have an appointment there are no walk ins.
All dogs must be on a leash at all times, no exceptions.
Only one person is to enter the salon to bring in and pick up the dog.
There will be a hand sanitizer station outside and inside for you to use before you come in and after you leave, please use it accordingly.
We suggest for all grooming specifications or request must be discussed over the phone before your grooming appointment.
Once the dog is ready, I will call you. Make sure you can pick up your dog withing 15 to 20 minutes latest. You need to be prepare to pick up your dog within this time frame. Once we start working on other dogs, we may not be able to serve you, you will have to come back.
If you see a client inside please wait until that person has left before entering the salon.
If you used to stay and wait for your dog to be done, you must wear a mask the entire time you are in the salon. No exceptions.
Once payment is complete and/or the next appointment booked, I will bring out your dog or you can take it out of the sanitized crate, put on your collar/harness and leash and proceed to exit the salon.
We required 48 hours advance notice if you need to postponed or cancel your appointment. If you missed your appointment it will be very difficult to fit you in before 8-12 weeks as we are extremely backlogged and are trying to accommodate as many clients as possible. For no shows or last minute cancellations a full grooming fee will be added to your next appointment.

SANITIZING AND CLEANING PROCEDURES

It will now take longer to clean and disinfect the areas where dogs are groomed, so it is extremely important that you are on time dropping off and picking up your dog. If you are not able to do this please let me know and we have to make other arrangements or we may not be able to groom your dog at all.

For the safety of all our clients these new measures must be followed.

DOGS VERY MATTED, EXTREME KNOTS, OR PELTED

During this difficult time, dogs that are matted or have knots so close to the skin that is impossible to pass through a brush or comb will have to be shaved.

This includes dogs that have some mats/tangles where I need more than just a few minutes trying to de-mat or brush out the knots.

In order to accommodate most clients, it is impossible for us to spend the time de-matting, or de-tangling knots/tangles/pelt, your dog may need to be shaved close to the skin, be prepare to have your dog shaved close to the skin, it will be at my discretion as I know how long it takes to de-mat a dog. If this is not an option for you please call to postpone or cancel your appointment.

Toilettage Lolli-Pawz